Frequently Asked Questions

Everything you need to know about shopping for your home at Pelican Shops.

What are your standard shipping times for furniture and home decor?

Most in-stock items ship within 3-5 business days. Larger furniture pieces delivered via freight typically arrive within 2-3 weeks depending on your location.

Do you offer White Glove delivery and assembly services?

Yes, Pelican Shops offers White Glove delivery for an additional fee. This includes room-of-choice placement, professional assembly, and removal of all packaging materials.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.

How can I track the status of my order?

Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment in real-time.

Are the materials used in your products eco-friendly?

Pelican Shops is committed to sustainability. Many of our collections feature FSC-certified wood, recycled textiles, and low-VOC finishes to ensure a healthy home environment.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger home investments.